Privacy Policy & Terms and Conditions

1. Introduction

Imakus Cleaning Solutions ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.imakuscleaning.com and use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Personal Information You Provide

• Full name
• Email address
• Phone number
• Physical address (required for cleaning services)
• Payment information (only when making payments for service agreements)

Note: Payment information is processed securely through third-party payment processors. We do not store full payment card details on our servers.

b. Automatically Collected Information

• IP address
• Browser information
• Pages visited and usage data
• Cookies and similar tracking technologies

c. Information from Social Media

If you interact with us via social media platforms (such as Facebook, Instagram, or YouTube), we may receive information based on your privacy settings on those platforms.

3. How We Collect Information

We collect information through:

• Contact or quote request forms
• Online booking forms
• Newsletter signups
• Email inquiries
• Online payments
• Cookies and analytics tools
• Social media interactions and posts

4. How We Use Your Information

We use the information we collect to:

• Provide and manage cleaning services
• Schedule appointments and fulfill service requests
• Process payments and service agreements
• Communicate with you regarding services, promotions, or updates
• Improve our website and services
• Run advertising and marketing campaigns
• Comply with legal obligations

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

• Payment processors: Stripe
• Analytics providers: Google Analytics
• Advertising platforms: Google Ads, Facebook / Meta Pixel
• Email marketing services
• Social media platforms: Instagram, YouTube

These third parties are permitted to use your information only as necessary to perform services on our behalf.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Understand user behavior
• Improve user experience
• Deliver targeted advertising

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights (U.S. & California Residents)

a. General U.S. Privacy Rights

You may:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal obligations)

b. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale or sharing of personal data (we do not sell data)
• Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us using the information below.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact

If you have questions or concerns about this Privacy Policy or your personal information, please contact us: